Volunteer 2017-12-14T11:23:37+00:00


A few ways you can help:

Work with our Clients & Kids
Answer the Hotline
Work our Resale Shop
Support Special Projects & Events
Volunteer as a Group

Other Volunteer Opportunities


  • New Position: Hotline Assistant: Every month we receive hundreds of calls from police officers who have responded to a domestic violence call in their community.  We are looking for Hotline Assistants to take those calls and complete the reports used by our advocates to reach out to victims.  Hotline Assistants may also screen incoming hotline calls and either route them to a Hotline worker or answer general questions from callers.
    • Training Required: The next Hotline Assistant training will take placeTuesday, January 20, 2018-Hotline Assistant training – 6:30 – 8:30 p.m at DG
      Tuesday, January 27, 2018 -Hotline Assistant orientation- 6:30 – 8:00 p.m at DGEmail Volunteer Advocate Katie Peterson to register:  kpeterson@familyshelterservice.net

Additional session available ONLY for people who are interested in overnight shifts which are from 8:00 p.m.-7:00 a.m. and on weekends.  Training session for overnights are Saturday, January 13, 2018 at our Downers Grove location. Required orientation will take place on Saturday, January 20,2018 from 10:30 a.m to 12:00 p.m. at Downers Grove location.

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The State of Illinois requires that anyone working in direct contact with victims of domestic violence or their confidential information must complete an approved 40-hour training program. Volunteer position which require 40-hour training are noted on each position description.

Click Here for more information on our next training.

Please complete and submit the following forms to kpeterson@familyshelterservice.net

As you go through the process of becoming a volunteer at Family Shelter Service, our Volunteer Coordinator is available to answer questions or help with any aspect of becoming a volunteer:

Katie Peterson, Volunteer Coordinator
630-221-8290, Ext. 9008


Volunteers are valuable resources to the agency, our staff and our clients. It is our goal that volunteers will be:

  • trusted and respected as people who make unique contributions;
  • given sound guidance and direction by staff and senior volunteers;
  • provided orientation, training, support, supervision and evaluation.

Violence in the home strikes at the heart of our community – our families. However, with intervention, the cycle of abuse can be broken. Volunteers truly make a difference in the lives of victims of domestic abuse and their children.  We hope you will join the volunteer community at Family Shelter Service as we continue to offer help and hope to those affected by domestic violence.